Getting Support

Duxbury Technical Support

To request product support from Duxbury Systems, you can telephone, fax, or email us:

email: support@duxsys.com
Phone: +1-978-692-3000.
Fax: +1-978-692-7912

or send postal mail to:

Duxbury Systems, Inc.
270 Littleton Road, Unit 6,
Westford, MA 01886.
United States of America.

Our normal office hours are Monday through Friday from 9:00 AM to 5:00 PM Eastern Time (until 4:30 PM for technical support).

Please, have your Duxbury license number and program version number available if you call, or put that information in your email or fax.

If you are unsure of this information, it can be found in the "About..." dialog of your Duxbury program.

From the Macintosh topbar menu you will find the About dialog under the Duxbury program menu, DBT or NimPro (located just next to the Apple menu). Under that, select About DBT... or About NimPro..., and you will find your program version number, build date, and license number.

NOTE: In many cases, particularly outside North America, your Duxbury Dealer can provide support.

Internet Resources & Duxbury User Groups

The Duxbury website offers a wealth of information about our products, about braille, and blindness issues. If our website does not have the information you need, it is likely that it has a link to another site where that information can be found:

https://www.duxburysystems.com

DuxUser Discussion Group

The DuxUser forum is an Internet email list service that is open to Duxbury users, or others interested in becoming Duxbury users, to share ideas and to seek advice on best practices beyond routine technical support. Duxbury occasionally posts to this forum notices of interest to Duxbury users, including the electronic edition of its newsletter, and prompt detailed information about all releases, even minor updates.

To subscribe to DuxUser, send a blank message to duxuser-request@freelists.org with the word "subscribe" (without the quotes) in the subject line. Alternatively, you may visit www.freelists.org and subscribe, unsubscribe, or change subscription options at any time via the "login" page. List archives may also be viewed at that site.

For support messages to be answered by Duxbury, please do not use DuxUser but email directly to Duxbury (see Technical Support above).

DuxNews Newsletter

Receive news about Duxbury Systems and our products by signing up for DuxNews, Duxbury's email newsletter. This is a more limited email list than DuxUser. Here is how you can join.

To subscribe to DuxNews, send a blank message to duxnews-request@freelists.org with "subscribe" (without the quotes) in the subject line. Alternatively, you may visit www.freelists.org and subscribe, unsubscribe, or change subscription options at any time via the "login" page. List archives may also be viewed at that site.

Note: There is no need to join both DuxUser and DuxNews, because information posted to DuxNews is also posted to DuxUser.

Archives for DuxUser

Our archives are publicly available, and you do not need to be subscribed to DuxUser to view them.

http://www.freelists.org/archives/duxuser/

The archives date back to July 2002.

Older DuxUser messages are archived on Yahoo-groups at:

http://groups.yahoo.com/group/duxuser/messages

We also have archives of the old Dotty Duck advice columns on Yahoo-groups at:

http://groups.yahoo.com/group/dux101g/messages (for general users)

http://groups.yahoo.com/group/dux101t/messages (for transcribers)

Note: To view the Yahoo-group archives you need to sign up for a user account with Yahoo.