Diagnose activation problems

View Log: This will open Windows Notepad and display details which may assist Technical Support staff to identify the problem you are having.

Send: If you have an e-mail program installed, this will create an e-mail message addressed to Duxbury with the Log file attached. You will need to then manually "send" the message as normal.

Image shows basic diagnostic details which will be sent to technical support at Duxbury

Note: In network installations of DBT, the Diagnostics report will differ depending on whether it is run on the network license host or on a client of the license host. Duxbury Technical Support can interpret the diagnostics in each of these two cases. For most network activation issues, diagnostics from the license host provide the more useful information.